Welcome Cardholders to All Smart Pay Electronic Money Card (“All Smart Pay” or the “Card”).

With only one All Smart Pay Card, your lifestyle is made easier and you can enjoy making purchases with any merchant bearing the VISA symbol or other merchants designated by the Company.

How to use the Card
Please check the value of the goods and/or services you wish to purchase to ensure that it is correct amount and sufficient for the transaction before making each payment.

  • How to top up All Smart Pay
    You may top up the Balance on the Card, by cash, at any 7-Eleven store or other service points designated by the Company. Each top-up must be a minimum of THB 50, but not over the maximum credit limit of each card type as designated by the Company.
  • Validity of the Card
    The validity period of each Card is as specified on each particular Card.
  • How to check the Card Balance
    You can instantly check the Card Balance as shown on the payment slip that you receive every time you top up the Card at a 7-Eleven store or other Service Points as designated by the Company or by contacting our Customer Service Center.

How to store the Card
The Card should not be pierced, bent, damaged, or scratched, and should not be exposed to a high temperature, high humidity, or high magnetic field.

  1. DefinitionUnless otherwise defined in the Terms and Conditions of the All Smart Pay Card (these “Terms and Conditions”), the words contained hereafter shall have the following meanings:
    • “Electronic Money Card” means the card issued by a person that operates an electronic money card business to consumers, whereby the Cardholder makes an advance payment (prepaid amount) in order to use the same for the payment of goods, services, or any other costs in lieu of cash, and the value of the prepaid amount is recorded on the card;
    • “Thai Smart Card Co., Ltd. or the Company” means the company which is authorized to operate an electronic money card business by the Bank of Thailand;
    • “All Smart Pay or the Card” means the Electronic Money Card issued by the Company on its own or in conjunction with other organizations, which bears the “VISA” symbol, in order to facilitate the Cardholders in making payments for goods, services, or other costs in lieu of cash at the participating merchants;
    • “Computer Chip” means an integrated circuit chip in the form of a small silicon chip, assembled with circuits and electronic devices;
    • “System” means the various processes within a single network which are interrelated and interconnected to one another in order to perform works for the purpose of a set target;
    • “Cardholder” means the All Smart Pay user that holds the Card, in good faith, or who possesses any other characteristics as determined by the Company. The Cardholder must be registered in accordance with the steps and procedures determined by the Company. The Cardholder represents that the information given to the Company is correct and true in all respects, and accepts that the Company has the right to determine, add to, or make changes to the aforementioned registration channels as it deems appropriate.
    • “Balance” means the value of money recorded on the Electronic Money Card; and
    • “Service Point” means the participating service points bearing the “VISA” symbol which the Company has designated as points for collecting payment for goods/ services and/or for providing the Balance top-up service.
  2. Obligation
    The Smart Purse Card is issued by the Company under the Terms and Conditions of the Smart Purse Card, which is an agreement between the Company as the Card Issuer and each Cardholder. The Schedule attached hereto shall be considered an integral part of these Terms and Conditions.
  3. Payment for Goods and/or Services
    The Cardholder must use the Card for making payments for goods and/or services at the Service Points. The Balance on the Card will automatically decrease according to the price of the goods/services purchase via the Card. If the remaining Balance on the Card is insufficient for paying the price of the goods and/or services, the Cardholder accepts that the System will immediately reject the transaction.
  4. Topping-up Monetary Value
    • The Cardholder can top up the Balance on the Card, using cash, at the Points of Service, subject to the top-up fee at the rate as notified at the 7-Eleven store or that particular Service Point.
    • The Cardholder may top up the Balance of the Card at the minimum rate of THB 50 for each top-up. However, the topped up Balance cannot exceed the maximum top-up limit applicable to the Card [type] as determined by the Company.
    • The Cardholder may verify the topped-up Balance by checking the details specified on the top-up receipt issued by the 7-Eleven store or other Service Point after each transaction.
  5. Maximum Credit
    The top-up limit on the Card is THB 49, 999, or, in the case of a co-issued All Smart Pay Card, the top-up limit shall be in accordance with the terms prescribed by the Company.
  6. Validity
    Each Card shall be valid for the period corresponding to the date of expiry specified on that Card (or for the period as designated by the Company on a case-by-case basis). An expired Card cannot be topped up or used for making payments.
  7. Fees and Expenses relating to the Card The Company will charge the following fees and expenses relating to the Card:
    • 7.1 Card Price This price is not included in the Balance under these Terms and Conditions. Therefore, this amount cannot be refunded to the Cardholder in cash form.
    • 7.2 Top-Up Fee Each top-up is subject to the top-up fee at the rate as notified at each Service Point.
    • 7.3 Fee for Refunding the Balance and Other Benefits on the Card This fee will be charged at the rate as specified in the Schedule attached hereto.
    • 7.4 Annual FeeThe annual fee will be charged at the rate as specified in the Schedule attached hereto. The payment method shall be in accordance with the procedures designated by the Company.
    • 7.5 Fee for Rejecting Transactions via the Card The Cardholder who wishes to reject a transaction made via the Card must submit a written request to the Customer Service Center in order to request that the Company verifies the list of transactions [expenditures] made via the Card. In doing so, the Cardholder will be subject to a fee as specified in the Schedule attached hereto.
  8. Defective Card
    • 8.1 If the Card becomes defective within 15 days from the Card activation date, the Cardholder must contact the Company as follows:
      • 8.1.1 In the case of a defective Card, if, after having conducted an examination in line with the Company’s standards, it is found that the defect originated during the manufacturing process, the Company will take the following action:
      • a. Re-IssuanceThe Company will issue a new Card to the Cardholder and transfer all benefits stored on the defective Card to the newly-issued Card, and subsequently deliver the same to the Cardholder at the address provided by the Cardholder.
      • b. Card Balance The Company will transfer the Balance on the defective Card, in the amount equivalent to that shown in the Company’s computerized database, to the Cardholder’s new Card.
      • 8.2.2 In the case that the defect is a result of an external cause that is not attributable to the Company, or a fault attributable to the Cardholder, whether deliberately or negligently, the Company will not be responsible for re-issuing a new Card, and will take the following action:
      • a. The Company will notify the Cardholder that such defective Card is not under the Company’s responsibility.
      • b. If the Cardholder wishes to buy a new Card, the Company will transfer the Balance, in the amount equivalent to that shown in the Company’s computerized database, and the benefits on the defective Card to the new Card of the Cardholder.
      • c. If the Cardholder does not wish to buy a new Card, but wishes to cancel the Card, the Cardholder must deliver the documents listed in Clause 7 of the Schedule hereto to the Company. The Company will then transfer the Balance on the defective Card, in the amount equivalent to that shown in the Company’s computerized database, to the bank account designated by the Cardholder. This does not apply to the benefits on the defective Card. The Company will charge a fee for this service at the rate specified in the Schedule attached hereto.
      • d.With respect to the benefits stored on the Card, if the Cardholder buys a new Card, the Cardholder must contact the Customer Service Center in order to transfer the existing benefits on the defective Card to the new Card accordingly.
    • 8.2 If the Card becomes defective after 15 days from the Card activation date, the Company will not be responsible for re-issuing a new Card to the Cardholder, and will take the following action:
      • 8.2.1If the Cardholder wishes to buy a new Card, the Company will transfer the Balance, in the amount equivalent to that shown in the Company’s computerized database, to the new Card.
      • 8.2.2 If the Cardholder does not wish to buy a new Card, the Company will transfer the Balance on the defective Card, in the amount equivalent to that shown in the Company’s computerized database, to the bank account designated by the Cardholder. This does not apply to the benefits on the defective Card.
      • 8.2.3 With respect to the benefits stored on the Card, if the Cardholder buys a new Card, the Cardholder must contact the Customer Service Center in order to transfer the existing benefits on the defective Card to the new Card accordingly.
    • 8.3 Reserved Rights
      • 8.3.1 The Company has no policy to transfer the data and benefits on a defective Card to multiple new Cards. The data can only be transferred to a new Card of the same type as that of the defective Card. Any such data transfer shall be at the Company’s sole discretion.
      • 8.3.2 In the case that the Balance on the defective Card is lower or equivalent to the processing fee, and the Cardholder no longer wishes to have the Balance transferred to a new Card, if the Cardholder wishes to be refunded, the Cardholder shall personally collect the refunded money at the location as designated by the Company.
      • 8.3.3The Cardholder is able to use the Card for various transactions as made available by the Company, subject to the rules and procedures prescribed by the Company. The Cardholder accepts that the Company is a service provider that facilitates the purchase of goods and/or services, and/or the payment for goods and/or services, whereby it enters into transactions at the Cardholder’s request. The Company does not guarantee the quality of the goods and/or services. The Cardholder agrees to contact the seller or service provider himself/herself in the case of an issue with the use of the goods and/or services; defects in the goods and/or services; return of the goods; cancellation of services; modifications to the goods; or the use of the services. If the payment for the goods or service is to be refunded, the Cardholder agrees to demand such refund directly from the respective seller or service provider himself/herself. The Company does not have any duty to refund the price of the goods and/or services to the Cardholder whatsoever.
      • 8.3.4 A Card marked “VALID ONLY IN THAILAND” can only be used with merchants and websites located in Thailand.
  9. Fee for Currency Exchange Risks* The Cardholder acknowledges and accepts that the expenses arising from the use of the Card for transactions in foreign currencies will be charged in Thai Baht, subject to the applicable currency exchange rate that the Company is charged by the card network of which the Company is a member as at the date on which the amount is collected from the Company. However, if the Card is used for a foreign currency transaction and such transaction is in a currency other than the US Dollar, the amount will be converted into US Dollars, and subsequently Thai Baht, for collection from the Company.

    The exchange rate for use as preliminary reference can be found at: (VISA Card)

    http://corporate.visa.com/pd/consumer_service/consumer_ex_rate.jsp

  10. Therefore, the Cardholder acknowledges and accepts that the Company will charge a fee for the risks associated with currency exchange at the rate of 5 percent (Fx Markup 5%) of the expense for the prevention of the risks associated with the abovementioned foreign currency exchange.

    *This does not apply to Cards marked “VALID ONLY IN THAILAND”
  11. Verification of Transactions made via the Card In the case that the Cardholder wishes to verify the transactions made via the Card, the Company reserves the right to verify only the transactions made in the retroactive period of not more than 90 days from the date on which the Cardholder notifies the company of its intention to make such verification. The Cardholder may verify the transactions himself/herself by contacting a Customer Service Center.
  12. Terms for Cash Refunds of the Card Balance In the case that the Card expires, becomes defective, is lost, and/or if the Cardholder wishes to cancel the Card, the Cardholder is able to request a refund of the Card Balance. For more details, please refer to the Schedule attached hereto.
  13. Theft or Loss The Card shall be deemed as the Cardholder’s cash. If the Card is lost or stolen, and the Cardholder had registered such Card by filing an application form and complied with the procedures prescribed by the Company, the Cardholder is entitled to a refund of the Card Balance. The Cardholder agrees to be responsible for the transactions made via the Card prior to, as well as the transactions made within five minutes from the time which the Cardholder reports such Card lost and cancels the Card.

    What to do: if your Card is lost or stolen, immediately contact our Customer Service Center at Tel. No. 02-088-2555 to report the Card lost and to cancel the Card.
  14. Intellectual Property The Cardholder acknowledges that the intellectual property on the Computer Chip in the Card is owned by the Company. The Cardholder is prohibited from transferring or giving another person permission to transfer, copy, or allow a third person to use such intellectual property rights for any purpose other than for the use of the Card. The Company is entitled to initiate legal proceedings against the Cardholder and the person infringing upon the Company’s intellectual property rights.
  15. Amendments, Modifications and Additions to the Terms and Conditions The Company reserves the right to amend, modify, and add to any or all of the provisions of these Terms and Conditions. The Cardholder will be notified thereof in writing or via any other channel at least 30 days in advance.
    • 14.1 The Cardholder consents to be bound by and agrees to comply with the manuals, rules, and practice guidelines of the Company, including any future document relating to the use of the Card, which the Company has delivered to, announced, or notified the Cardholder. All manuals or documents relating to the use of the Card that the Company may deliver to, announce, or notify the Cardholder in the future shall be deemed a part of these Terms and Conditions. The Cardholder agrees to comply with the rules and practice guidelines of the Company, and/or the provisions of the applicable laws. The Cardholder agrees to prepare any document required by the Company as requested by the Company and/or the relevant government authorities.
    • 14.2 The Cardholder accepts that the application form is an integral part of these Terms and Conditions and/or the terms for the entering into of any financial transaction made via the Card that the Company has in place at present and/or that the Company may determine hereafter in all respects. If the contents of the application form and the Terms and Conditions are inconsistent, the Cardholder agrees to comply with the decision of the Company, without any objection whatsoever. The Cardholder agrees that he/she will not claim for damages or any expenses from the Company.
  16. Additional Information about the Card, the Use of the Card, and Making Complaints Please contact:
    Thai Smart Card Co., Ltd.
    191 Silom Complex, 27th Floor,
    Silom Road, Bang Rak District, Bangkok 10500
    Customer Service Center: Tel. No. 02-088-2555

Schedule of the Terms and Condition of the All Smart Pay Card

  • Fees, service fees, and other expenses (including value added tax)
  Defective due to the fault of Duration Action to be taken Remaining Monetary Value in the Card Other Benefits in the Card Processing Fee Cardholder’s Data Card Fee
Defective Card Manufacturer Within 15 days A new Card is delivered to the Cardholder by post Transferred to the new Card for the Cardholder** Transferred to the new Card for the Cardholder N/A Transferred to the new Card and delivered to the Cardholder by post N/A
Cardholder During the Card’s validity The Cardholder who wishes to buy a new Card contacts the Customer Service Center Transferred to the new Card for the Cardholder** Transferred to the new Card for the Cardholder** N/A The Cardholder contacts the Customer Service Center The Cardholder buys a new Card at the Service Point at the selling price
- - The Cardholder who does not wish to buy a new Card sends the defective Card and the documents to the Company The Balance after fee deductions is transferred into the bank account of the Cardholder The Company reserves the right to take action as it deems appropriate THB 50/ transaction - -
Card Cancellation - The Cardholder sends documents to the Company The Balance after fee deductions is transferred into the bank account of the Cardholder The Company reserves the right to take action as it deems appropriate THB 50/ transaction - -
Cancellation by the Company - The Cardholder contacts the Customer Service Center - - - - -
Card is lost The Cardholder wishes to buy a new Card The Cardholder who wishes to buy a new Card contacts the Customer Service Center Transferred to the new Card for the Cardholder** Transferred to the new Card for the Cardholder N/A The Cardholder contacts the Customer Service Center The Cardholder buys a new Card at the Service Point at the selling price
Card is lost The Cardholder does not wish to buy a new Card The Cardholder contacts the Customer Service Center and sends documents to the Company The Balance after fee deductions is transferred into the bank account of the Cardholder The Company reserves the right to take actions as it deems appropriate THB 50/ transaction - -
Expiry of the Card The Cardholder wishes to buy a new Card The Cardholder can buy a new Card in the month of the year in which the existing Card expires (as shown on the Card) or 90 days from the date of expiry Transferred to the new Card for the Cardholder** Transferred to the new Card for the Cardholder N/A The Cardholder contacts the Customer Service Center The Cardholder buys a new Card at the Service Point at the selling price
The Cardholder does not wish to buy a new Card The Cardholder contacts the Customer Service Center  and sends documents to the Company The Balance after fee deductions is transferred into the bank account of the Cardholder The Company reserves the right to take action as it deems appropriate 1. THB 50 processing fee

2. Maintenance fee THB 50/month (charged starting from the expiry of the 90-day period after the expiry date of the existing Card)
- -
Annual Fee : New Card The Company charges an annual fee - The Company reserves the right to take action as it deems appropriate THB 200/ year - -
The Cardholder rejects the transaction made via the Card The Cardholder sends a written notice to the Customer Service Center to verify the transactions made via the Card - - THB 200/ transaction - -
               

Appendix to the Schedule of the Terms and Conditions

  1. If the Balance on the Card is less than or equivalent to the processing fee, the Cardholder can only contact the Company in order to obtain a refund of the Balance on the Card;
  2. In the case that the Card becomes defective, expired, or the Cardholder wishes to cancel the Card, if the Cardholder wishes to obtain a refund of the Balance on the Card, he/she must send the said Card to the Company for proceeding in accordance with the terms and conditions prescribed by the Company;
  3. If the Company cancels the Card for any reason whatsoever, the Cardholder is advised to contact the Customer Service Center;
  4. In the case that a Card maintenance fee is applicable, if the remaining Balance on the Card is not sufficient for such deduction, the Company will cancel the Card and delete all data on the Card from its System;
  5. The Company reserves the right to change, cancel, or amend the Terms and Conditions as it deems appropriate;
  6. The price of the Card cannot be refunded in cash.
  7. The documents as stated in the Schedule are namely a copy of the ID card of the Cardholder and a copy of the front page of the relevant bank account book, both duly certified by the Cardholder;
  8. The Company reserves the right to immediately cancel the Card if it is found that the data on and/or the transactions entered into via the Card are in conflict with the applicable laws.

** The Company reserves the right to remit the funds to the Cardholder via other means as it deems appropriate, e.g., funds transfer to the bank account of the Cardholder.